Taxes & Customs Fees

As our products are shipped from Australia, they may be subject to taxes, customs duties, and other import fees in the destination country. These costs are the responsibility of the customer and are not included in the purchase price or shipping charges. Below is a guide to help you understand the potential fees and taxes based on your delivery country:


United States (USA)

  • Customs Fees: Most packages with a declared value under $2,000 USD are typically cleared without additional customs fees.
  • VAT or Duties: You are generally not required to pay taxes or duties for personal imports below this value threshold.


Canada

  • Customs Fees: Orders valued above $20 CAD may require applicable duties and GST payments.
  • Taxes and Duties: Calculated based on the declared value of the goods and the nature of the item.
    For more details, visit the Canada Border Services Agency website.


European Union (EU)

  • VAT (Value Added Tax):
    • Applied to all imported goods, regardless of their value.
    • VAT rates vary by country within the EU.
  • Customs Duties:
    • Goods valued below €150 are exempt from customs duties.
    • Goods valued above €150 may be subject to customs duties based on the product type and declared value.
  • Additional Fees: Courier or postal services may charge handling or administrative fees for customs clearance.
    For more details, visit the European Commission Taxation and Customs website.


United Kingdom (UK)

  • VAT (Value Added Tax):
    • VAT is collected on all imported goods.
    • For orders valued at £135 or less, VAT is collected at the point of sale.
  • Customs Duties:
    • For goods valued above £135, customs duties may apply.
  • Additional Fees: Handling or processing fees may be charged by courier companies.
    For more information, visit the UK Government's website on tax and duty.


United Arab Emirates (UAE)

  • Customs Duty:
    • A standard customs duty rate of 5% applies to most goods, calculated based on the CIF (Cost, Insurance, and Freight) value.
  • VAT (Value Added Tax):
    • A 5% VAT applies to imported goods, calculated on the total value, including the cost of the goods, freight, insurance, and customs duties.
  • Additional Fees: Handling fees may be charged by courier or postal services for customs clearance.
    For more details, visit the UAE Federal Tax Authority website.

Other Countries and Regions

If your delivery destination is not listed above:

  • Taxes and Duties: Your package may still be subject to local taxes, customs duties, and handling fees based on your country's import regulations.
  • Customs Clearance: These fees vary widely depending on the product type, declared value, and specific rules of the destination country.
  • Customer Responsibility: All customs fees, taxes, or duties are the responsibility of the customer.

How to Stay Informed

  • Contact Your Local Customs Authority: Before placing an order, confirm the import regulations for your country.
  • Track Your Order: Once shipped, you can track your order using the provided tracking number to stay updated on its customs clearance status.
  • Shipping Restrictions: Ensure your country allows the importation of our products to avoid complications or delays.


We recommend contacting your local customs authority for detailed information regarding import regulations and potential charges for your country.


Important Notes:

  1. Customs regulations, fees, and VAT rates vary by country and are subject to change. Please consult your local customs authority for the most accurate and up-to-date information.
  2. It is the customer's responsibility to pay any taxes, duties, or fees incurred during the customs process.
  3. If you refuse to pay the required duties and taxes and the package is returned to us, we may deduct return shipping costs and other incurred fees from your refund.